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Delivery & Returns

Delivery

Emilia Rae Bridal offers free delivery worldwide on all orders over £100. For UK orders, purchases will be sent by Royal Mail 1st Class postage and for International orders, this will be Royal Mail standard airmail. 

1st Class postage takes 2-3 working days. International standard airmail takes approximately 10-15 working days. Please note, these delivery times can be affected and are out of our control. For example, if a package gets held up in customs. 

Orders do not include tracking. If you wish for your item to be tracked and signed for, use the Express postage option at checkout. 

Express parcels are sent by Royal Mail tracked and signed. For UK orders, postage times are 1 working day, for worldwide orders, postage times are approximately 7-10 days. 

Processing time

Emilia Rae Bridal requires up to 3-5 working days to despatch your order. 

Returns

Items can be returned, if unused and in their original packaging within 14 days of receipt for a full refund. Please contact us at emiliaraebridal@gmail.com for our return address. 

- Earrings are EXCLUDED from this policy. Due to hygiene reasons, earrings are not returnable. 

We do not cover the cost of returns. 

Duties ant Taxes

Duties and taxes may be applicable when your item reaches customs. The customer is responsible for payment of these. If an item is returned due to unpaid taxes, the refund processed will be minus any postage costs occurred. 

Germany - Verpackungsgesetz (LUCID Packaging Register)

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
My company Emilia Rae Jewellery Ltd is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE5048737856889. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.